Contact Centre Representative - Townsville Call Centre

At 1300Smiles, we are dedicated to providing exceptional dental care and service to our patients. We pride ourselves on creating a welcoming environment where our team can thrive. Join us and help make a difference in our patients' lives!

Join our Townsville Call Centre as a Casual Contact Centre Representative!

We are seeking a friendly and efficient Dental Contact Centre Representative to join our team. In this role, you will be the first point of contact for our patients, assisting them with inquiries, appointment scheduling, and ensuring a smooth patient experience. In this role, you will:

• Respond to patient inquiries via phone, email, and online chat.
• Schedule and confirm appointments, ensuring optimal use of resources.
• Maintain patient records and update information in our database.
• Assist patients with insurance questions and payment options.
• Provide general information about dental services and procedures.
• Collaborate with dental staff to ensure effective communication and patient care.
• Handle patient complaints or concerns with professionalism and empathy.

• Previous experience in a contact centre or customer service role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in using computer systems and scheduling software.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Why Choose 1300SMILES?

• Thriving Industry: Dentistry is a field that continually embraces new technologies and advancements. Here, you'll be part of a forward-thinking environment where learning and growth are constant.
• Amazing Workplace: Our practice is known for its welcoming atmosphere and positive energy. We foster a culture of teamwork and support that makes coming to work a joy.
• Supportive Leadership: Our management team is committed to creating a nurturing and positive environment where every team member feels valued and supported.
• Team Collaboration: Become a part of our close-knit team that works together to provide outstanding patient care. We celebrate successes as a group and support each other through challenges.
• Career Growth: Whether you're looking to enhance your current skills or explore new areas within dental care, we support your professional development every step of the way.

Who We're Looking For:

• Enthusiastic Individuals: A genuine passion for dentistry and patient care.
• Team Players: Excellent interpersonal skills and the ability to work well within a team.
• Adaptable Candidates: Willingness to take on different tasks and responsibilities.
• Dependable Workers: Reliability and a strong work ethic are a must.
• Keen Learners: A desire to learn new skills and embrace new challenges.

Ready to Apply?

If you're excited about the chance to join a vibrant team in an ever-evolving industry, we'd love to hear from you! Join us at Townsville Call Centre, where you can grow and thrive within the supportive and extensive Abano Healthcare network. 

Join us and be a part of something extraordinary. APPLY NOW!!

1300SMILES is proudly a part of the Abano Healthcare Network.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.