Contact Centre Representative - Townsville Contact Centre

As the largest Dental Support Organisation in Australia and New Zealand, we’re proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300Smiles Dentist. With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental care to communities across both countries.

We are seeking a friendly and efficient Contact Centre Representative to join our team on a Casual basis. In this role, you will be the first point of contact for our patients, assisting them with inquiries, appointment scheduling, and ensuring a smooth patient experience. In this role, you will:

• Respond to patient inquiries via phone, email, and online chat.
• Schedule and confirm appointments, ensuring optimal use of resources.
• Maintain patient records and update information in our database.
• Assist patients with insurance questions and payment options.
• Provide general information about dental services and procedures.
• Collaborate with dental staff to ensure effective communication and patient care.
• Handle patient complaints or concerns with professionalism and empathy.

• Previous experience in a contact centre or customer service role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in using computer systems and scheduling software.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Who We're Looking For:

• Enthusiastic Individuals: A genuine passion for dentistry and patient care.
• Team Players: Excellent interpersonal skills and the ability to work well within a team.
• Adaptable Candidates: Willingness to take on different tasks and responsibilities.
• Dependable Workers: Reliability and a strong work ethic are a must.
• Keen Learners: A desire to learn new skills and embrace new challenges.

Ready to Apply?

If you're excited about the chance to join a vibrant team in an ever-evolving industry, we'd love to hear from you! Join us at Townsville Call Centre, where you can grow and thrive within the supportive and extensive Abano Healthcare network. 

Join us and be a part of something extraordinary. APPLY NOW!!

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.