Dental Receptionist | Lumino Remuera | Full-Time

At Lumino, we’re committed to delivering exceptional patient care while creating an environment where our people can thrive. As New Zealand’s largest dental network, with over 130 practices nationwide, we combine the support of a leading healthcare provider with the close-knit feel of a local community practice.

Located in the heart of Auckland, Lumino Remuera Dental Centre is a well-established practice known for delivering outstanding patient care and building long-lasting relationships within the community. Our experienced team prides itself on creating a welcoming, professional, and supportive environment for both patients and staff.

Why join us?

• Be part of a trusted practice that has cared for generations of patients.
• Join a friendly and collaborative team that genuinely enjoys working together.
• Access ongoing training and development opportunities across the Lumino network.
• Enjoy a stable Monday to Friday schedule with no late nights or weekend work.

We are looking for a friendly, organised, and customer-focused Dental Receptionist to join our busy and welcoming team at Lumino Remuera Dental Centre.

As the first point of contact for our patients, you'll play a key role in creating an exceptional patient experience while helping ensure the smooth day-to-day operation of the practice. This role is ideal for someone who enjoys building relationships, multitasking, and providing outstanding customer service in a fast-paced healthcare environment.

Hours:

• Monday to Friday : 07:45am to 5:15pm

Key responsibilities include:

• Welcoming patients and creating a positive first impression.
• Managing incoming calls, emails, and patient enquiries.
• Scheduling and confirming appointments.
• Processing payments and managing patient accounts.
• Maintaining accurate patient records and data entry.
• Supporting patient recall and follow-up systems.
• Coordinating clinician diaries to maximise appointment utilisation.
• Assisting with general administration and reception duties.
• Working collaboratively with the wider clinical team to deliver an exceptional patient experience.

To be successful in this role, you will have:

• Previous reception, administration, or customer service experience (dental experience is advantageous).
• Excellent communication and interpersonal skills.
• A warm, professional, and patient-focused approach.
• Strong organisational skills and attention to detail.
• Confidence using computer systems and managing multiple tasks.
• Experience with EXACT dental software is beneficial but not essential.
• The ability to remain calm and professional in a fast-paced environment.
• A positive attitude and a willingness to support the wider team.
• Valid New Zealand work rights.

• Join one of New Zealand’s largest and most trusted healthcare providers.
• Enjoy opportunities for career progression and internal mobility across the Lumino network.
• Access discounted Southern Cross health insurance.
• Benefit from Boost Benefits, offering discounts from a wide range of retailers.
• Receive long-service recognition and rewards.
• Be part of a supportive, experienced, and welcoming team culture.

About the Practice

Lumino Remuera Dental Centre is one of the largest and busiest practices within the Lumino network. Our highly experienced team of dentists, hygienists, oral health therapists, and support staff work together to deliver outstanding care to our patients. Many of our team members have been with the practice for over a decade, creating a stable, collaborative, and welcoming environment that both staff and patients value.

If you're passionate about providing exceptional customer service and want to be part of a friendly, high-performing team, we'd love to hear from you. Apply today and take the next step in your career with Lumino Remuera Dental Centre.