Company Description
Abano Healthcare is the largest Dental Support Organisation across Australia and New Zealand, supporting a wide network of practices with modern technology, professional development, and operational excellence. With well‑known brands including Lumino The Dentists, Maven Dental and 1300SMILES Dentists, Abano provides support to more than 250 locations and 700+ clinical partners across ANZ.
As part of this network, you’ll be joining a team that values growth, collaboration, and exceptional patient care, empowering you with the tools and support to thrive in your career.
We are seeking an IT Service Desk Manager to lead and support our Level 1 and 2 IT Service Desk team, ensuring smooth operations across our network. This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment and is passionate about delivering exceptional support.
Job Description
- Lead, mentor, and develop a high-performing Service Desk team
- Oversee IT support operations, ensuring timely resolution of incidents and requests
- Implement best practices in IT service management and drive continuous improvement
- Collaborate with internal teams and external vendors to enhance IT services
- Monitor and analyse service desk performance, ensuring SLAs are met
- Provide hands-on support and troubleshooting when needed
Qualifications
- Proven experience in an IT Service Desk leadership role
- Experience working in an MSP environment would be highly regarded
- Strong knowledge of ITIL frameworks and ITSM best practices
- Ability to manage, coach, and develop a team in a dynamic environment
- Excellent problem-solving skills and a customer-first approach
- Experience working in a multi-site environment is a plus
- Strong communication and stakeholder management skills
Additional Information
- Work for the largest DSO in ANZ, driving innovation in the dental industry
- Be part of a collaborative, high-performance team
- Career growth opportunities in a rapidly expanding organisation
- Competitive salary and great employee benefits
Ready to take the next step in your career? Apply today and be part of our mission to support world-class dental care across Australia and New Zealand!
