Lead Receptionist | Lumino Broadway Dental | Full Time

Here at Lumino, we are made up of a talented team of professionals providing exceptional patient experience and dental care. With over 120 practices nationwide, we are the heart of every New Zealand community and want to ensure we are providing the highest standard of care to our patients & ongoing support to our clinicians.

We ensure that our clinicians and clinical teams receive excellent training and development opportunities, as well as modern equipment and the technology to help them grow professionally.

Role Overview:

We are seeking an experienced Receptionist to step into a Lead Receptionist role at Lumino Broadway Dental. In this position, you will lead the front-of-house team within a busy dental practice, ensuring seamless daily operations while delivering an exceptional patient experience.

This role is ideal for someone with solid reception experience who is ready to take the next step into a leadership role and support a high-performing team.

Key Responsibilities

• Lead and support the reception team to ensure efficient day-to-day operations and high service standards
• Manage appointment bookings and scheduling to optimise patient flow using the Practice Management System (PMS)
• Maintain accurate patient records and support clinical and administrative workflows through the PMS
• Provide professional and empathetic communication when handling patient enquiries, both in person and over the phone
• Process payments and manage billing systems, including Smartpay, Easyclaim, QCard, and Afterpay
• Build and maintain strong patient relationships to enhance overall satisfaction and loyalty
• Effectively prioritise and manage multiple tasks in a fast-paced environment
• Remain calm, organised, and professional during periods of high patient volume

• Previous experience in a dental or healthcare reception role,
• Proven ability to lead, mentor, or support a small team
• Experience using a Practice Management System (PMS); dental PMS experience is highly advantageous
• Strong administrative and organisational skills with high attention to detail
• Excellent communication and interpersonal skills, with a patient-focused approach
• Confidence in handling billing systems and payment processes
• Ability to multitask and work efficiently under pressure

Broadway Dental is located in the atmospheric Palmerston North.

• Convenient location - within walking distance to shops, amenities and eateries.
• Easily Accessible
• Centrally located in the heart of Palmy.

Applying with Us? Here’s What to Expect!

We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox—we’re excited to connect with you!