Level 3 - IT Service Desk Engineer

At Abano Healthcare Group, we’re dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia (Maven Dental and 1300SMILES) and New Zealand (Lumino the Dentists), we provide access to state-of-the-art equipment, robust learning opportunities, and mentorship programs.

At Abano Healthcare, we’re looking for an experienced Level 3 - Service Desk Engineer to join our growing IT team in this newly created position. In this role, you’ll be responsible for providing high-level support, managing IT infrastructure, and ensuring smooth operations across our business.

What You’ll Be Doing:

• Microsoft Stack Support – Windows Server administration, troubleshooting, and maintenance.
• Office 365 Administration – Managing users, policies, security, and collaboration tools.
• Intune & Autopilot – Device management, deployment, and configuration.
• Meraki & Networking – Troubleshooting network issues and optimising performance.
• Azure Management – Overseeing cloud resources, security, and automation.
• Escalation & Problem-Solving – Handling complex IT issues that require in-depth technical expertise.

• Proven experience in a Level 3 IT support or similar role.
• Strong expertise in Windows Server, Office 365, and Azure.
• Hands-on experience with Intune, Autopilot, and endpoint management.
• Networking knowledge, including Meraki and general networking principles.
• Problem solver with excellent troubleshooting skills and attention to detail.
• Excellent communication skills – able to explain technical issues in simple terms.

• Work in a dynamic, fast-growing healthcare organisation.
• Collaborative and supportive IT team with opportunities for growth.
• Exposure to cutting-edge cloud and network technologies.
• Competitive salary and benefits.

Ready to take the next step in your career? Apply today and be part of our mission to support world-class dental care across Australia and New Zealand!