Receptionist | Lumino Mt Eden | Permanent, full time

Here at Lumino, we are made up of a talented team of professionals providing exceptional patient experience and dental care. With over 130 practices nationwide, we are the heart of every New Zealand community and want to ensure we are providing the highest standard of care to our patients & ongoing support to our clinicians.

We are looking for a friendly, organised, and professional Receptionist to join the team at Lumino Mt Eden! 

As the first point of contact for our patients, you will play a key role in creating a welcoming and positive experience while ensuring the smooth day-to-day running of the front desk.

What You’ll Do:

• Greet patients warmly and ensure a positive, professional first impression
• Manage appointment scheduling and maintain the practice diary efficiently
• Handle patient enquiries in person, online, and over the phone
• Maintain accurate patient records and ensure confidentiality
• Process payments, manage insurance claims, and discuss treatment costs where required
• Support the clinical team through effective communication and coordination
• Maintain a clean, organised, and welcoming reception area

What We’re Looking For:

• Reception or customer service experience (dental or medical is a must)
• A friendly and professional manner
• Strong communication and organisational skills
• Ability to multitask in a busy environment
• Flexibility to cover shifts on short notice (including occasional evenings or Saturdays)
• Experience with dental software Exact is Essential 

• Great central location
• Close to transport links
• Close to a range of amenities

Additional Information

We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox—we’re excited to connect with you!