Company Description
At Lumino, we are a team of dedicated professionals committed to delivering exceptional patient experiences and high-quality dental care. With over 130 practices across New Zealand, Lumino is proud to be at the heart of local communities, supporting both our patients and clinicians to achieve the highest standards of care.
Job Description
We are looking for a friendly, organised, and professional Receptionist to join the team at Lumino Pitt Street on a full-time, fixed-term basis, covering parental leave.
As the first point of contact for our patients, you will play a key role in creating a welcoming and positive experience while ensuring the smooth day-to-day running of the front desk.
What You’ll Do:
- Greet patients warmly and ensure a positive, professional first impression
- Manage appointment scheduling and maintain the practice diary efficiently
- Handle patient enquiries in person, online, and over the phone
- Maintain accurate patient records and ensure confidentiality
- Process payments, manage insurance claims, and discuss treatment costs where required
- Support the clinical team through effective communication and coordination
- Maintain a clean, organised, and welcoming reception area
Qualifications
About You:
- Previous reception or customer service experience (healthcare or dental experience is an advantage but not essential)
- Excellent communication and interpersonal skills
- Strong organisational skills with attention to detail
- Confident using computer systems and able to learn new software quickly
- A friendly, calm, and professional manner, even in busy situations
- A team-focused attitude with a genuine commitment to patient care
Additional Information
Applying with Us? Here’s What to Expect!
We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.
Check your inbox—we’re excited to connect with you!
