Company Description
Lumino The Dentists is New Zealand’s largest dental healthcare provider, with practices located throughout the country. Our purpose is to deliver high-quality, accessible dental care that supports the wellbeing of our communities. With a network of experienced clinicians and modern, well-equipped practices, we are committed to clinical excellence, patient-focused care, and creating positive dental experiences.
Job Description
Lumino Dental in East Auckland is seeking an experienced and confident Senior Receptionist to lead front-of-house operations across our two modern Lumino practices – Sanctuary Dental and Botany Dental. This full-time position is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about delivering outstanding patient care.
About the Role
In this a full-time role 38 hours p/week, you will ensure seamless reception operations across both sites while providing exceptional service to our patients and supporting the wider clinical team.
Key responsibilities include:
- Delivering exceptional patient experience across both practices
- Managing appointments, enquiries, payments, and daily reception workflows
- Supporting clinicians and mentoring junior reception team members
- Maintaining smooth, professional front-desk operations
- Travelling between both practices as part of your regular weekly schedule
Hours for this role:
- Monday – Sanctuary: 8:00am–5:00pm (8.5 hrs)
- Tuesday – Sanctuary: 8:30am–5:00pm (7.5 hrs)
- Wednesday – Botany: 10:00am–7:00pm (8 hrs)
- Thursday – Sanctuary: 8:30am–4:00pm (7 hrs)
- Friday – Botany: 8:30am–4:15pm (7.25 hrs)
Qualifications
- 3–4 years of reception experience in a medical/clinical setting
- Completion of an accredited dental assisting program (preferred)
- Proficiency in using Exact dental software; confident with general computer systems
- Excellent communication and interpersonal skills when engaging with patients and clinical staff
- Strong organisational and multitasking abilities, with the capacity to manage a variety of administrative and clinical support tasks
- Professional phone manner and the ability to provide consistently high‑quality patient care
- Demonstrated ability to work effectively as part of a team
- Full driver’s license
- Have valid NZ work rights and live locally
Additional Information
- Plenty of onsite parking for your convenience!
- Easy access to major bus routes—getting here is a breeze!
- Just 5 minutes away from the vibrant Ormiston Shopping Centre!
- Uniform provided—no need to worry about what to wear!
- Join our fun and active social club—great vibes guaranteed!
Applying with Us? Here’s What to Expect!
We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.
Check your inbox—we’re excited to connect with you!
